Refund Policy

Last Updated: November 13, 2024Puzzles IT OÜ

This Refund Policy outlines our policy regarding refunds for subscriptions to qursive. Please read this policy carefully before making a purchase.

Important Notice

qursive operates on a no-refund policy. All subscription fees are final. We encourage you to explore our free plan or try our monthly Personal plan before committing to longer subscriptions.

Thank you for choosing qursive. This Refund Policy outlines our policy regarding refunds for subscriptions to our service. qursive is operated by Puzzles IT OÜ.

1. No Refunds

qursive offers no refunds for subscription fees. All sales are final. We encourage you to explore our Free plan or trial the Personal plan on a monthly basis to determine if qursive meets your needs before committing to a longer subscription.

💡 Before You Subscribe

• Try our Free Plan with unlimited time tracking
• Start with a monthly subscription to test our features
• Contact our support team at support@qursive.io with any questions

2. Subscription Cancellations

You may cancel your subscription at any time. Your access to paid features will remain active until the end of your billing cycle, after which you will no longer be billed, and your access will revert to the Free plan.

How to Cancel Your Subscription:

1. Log into your qursive account
2. Go to Account Settings → Billing
3. Click "Cancel Subscription"
4. Confirm your cancellation
5. You'll receive an email confirmation

Need help canceling? Contact our support team

3. Exceptions

We do not offer refunds for partially used billing periods, accidental purchases, or changes of mind.

4. Contact Us

If you have any questions regarding this Refund Policy, please reach out to our support team at support@qursive.io

Frequently Asked Questions

Why don't you offer refunds?

We provide a free plan and encourage trying our monthly Personal plan before committing to longer subscriptions. This allows you to fully evaluate our service before making a financial commitment.

What if I accidentally purchased a subscription?

Please contact our support team immediately if you made an accidental purchase. While our general policy is no refunds, we review each case individually and may make exceptions for genuine errors.

Can I get a refund if the service doesn't work for me?

We don't offer refunds based on preference, but you can cancel anytime and your access continues until the end of your billing period. We also offer comprehensive support to help you get the most out of qursive.

What happens when I cancel my subscription?

You retain access to paid features until the end of your current billing cycle. After that, your account automatically reverts to our free plan, and you won't be charged again.

Try Before You Buy

Since we don't offer refunds, we want to make sure qursive is the right fit for you before you subscribe. Here are some ways to evaluate our service:

Explore our Free Plan Contact Support